Common Video Related issues

Revision as of 11:19, 8 March 2013 by Patricia Schmidt (Talk | contribs)

Failed to Fetch Video

First, make sure that you have cURL enabled on your site.
If you do have cURL enabled and the problem persists, it will likely be because YouTube adds redirection on their Video Page when your server tries to access it quite a number of times. Here's what you can do, edit the file Joomla/components/com_community/helpers/remote.php and add the following around line 22:

curl_setopt($ch, CURLOPT_FOLLOWLOCATION ,1);

Unlicensed copy (only applicable to 1.6.x and below)

We have recently just updated our new downloads area which is accessible at http://www.jomsocial.com/component/account/. In this new area, old license keys has been removed as JomSocial 1.6 is very outdated version, and have lost support years ago. Since version 1.8, jomSocial is GPL component and you don't need any license keys.
You should consider updating your component to enjoy all the goodies newest version have to offer.

My video thumbnails are not showing up

  • Make sure you’re running on the latest version of Jomsocial.
  • Make sure the “Videos Root Folder” in the configuration matches the location of the videos. Tips: Don’t put the full path. Just the folder name. e.g. videos.

Why is the video still in pending status after so long?

  • If you are using shared hosting service, most probably your hosting company don’t have FFmpeg installed.
  • Probably you did not enter FFmpeg path correctly.
  • Schedule task/Cron is not running. Read how to setup cron. http://www.jomsocial.com/docs/Cron_Setup
  • Incorrect folder permissions. FFmpeg couldn’t create new videos or thumbnails as result. Please turn on the Joomla FTP layer.

Frequently Asked Questions

What happens to the video file I uploaded? It will remain untouched before scheduled task / cron runs. Then FFmpeg will convert all pending videos into flv format. After that, the videos are ready and will get listed.

Can I skip FFmpeg by uploading FLV format videos? Sorry, the answer is no for the sake of video size and quality consistency.

How do I administrate videos? Logged in as admin, you will be able to edit/delete videos at the front-end. Same goes to feature and un-feature videos and also videos in groups.

Customizing FlowPlayer If you know what you are doing, you can tweak flowplayer with this file: JOOMLA\components\com_community\templates\default\videos.flowplayer.php