Common Photo Related Issues

Revision as of 06:30, 9 March 2013 by Patricia Schmidt (Talk | contribs)

Gallery View is Broken

Symptom:
Gallery keeps loading without showing the photo.

Reloading.jpg

Causes :

  1. PHP ran out of memory during image-resizing for viewing. Check your php.ini memory_limit and increase it accordingly.
  2. The actual file is missing due to upload/permission issue.
  3. Third-Party plugin conflict.

Debugging Procedure:

PhotoDebug1.jpg

  1. We need to know whether the actual image exists or not.
  2. Right Click on the thumb> View Image (in Firefox).
  3. Take note of the actual URL for the thumb.
  4. You will notice that the URL of the thumb is (example): Thumb: images/photos/62/thumb_e9c8787197c151c42b599543.jpg
  5. The URL of the actual image would be (example): Actual : images/originalphotos/62/e9c8787197c151c42b599543.jpg
  6. photos -> originalphotos
  7. thumb_e9c8787197c151c42b599543.jpg -> e9c8787197c151c42b599543.jpg
  8. Once you know the generated file name, head straight to the original photo, which is www.yoursite.com/images/originalphotos/62/e9c8787197c151c42b599543.jpg
  9. If you manage to view both original photos and its thumb, then most likely your issue lies in the insufficient memory_limit.
  10. If you are unable to view any or both original photos and its thumb, most likely your issue lies in incorrect directory permission.